Frequently asked questions


Are items authentic?

Yes, at Redbag we guarantee authenticity. We only purchase from verified suppliers, and we also check and authenticate each item we receive.


How can you tell if an item is authentic?

We check items and ensure authenticity. Depending on the brand there are different methods of checking details such as serial codes, labels or holograms.

We have experience in the industry and can promise authenticity.  


I have a question about an item, how should I contact you?

At Redbag, we pride ourselves on providing a personal shopping experience for our clients and we love to communicate with you.

Please drop us a DM on Instagram or send us an email. We aim to respond as soon as possible and always the same day.


I would like a vintage item that isn’t on your website, can you source items?

Yes! We do provide a sourcing service at no extra cost. Please contact us and send us more details and we will try our upmost to source you your dream vintage item.


Do I have to pay import tax / custom fees ?

Items are shipped from the Switzerland and may be subject to import taxes and customs duties on the import of items. Please ensure to check the rates for your country. Payment is collected by the shipping carrier at delivery.

Redbag is not liable for any delays with orders because of custom clearances at the destination.


Do you accept returns?

Due to the nature of vintage and pre-loved items, returns are not accepted.


Do items come with dust bags or authenticity cards, papers, etc.

Depending on the condition of the item, sometimes our items come with original cases, dust bags, tags, authenticity cards or purchase receipts. Please check the product description which will confirm what the item comes with.


What is the condition of the items we sell?

Due to the nature of vintage and pre-loved items, this can vary. The best way to tell is to read the description of the item you would like to purchase and also check the detailed images. We are explicitly clear on the condition of our items.